By Markus Begiebing

A little note before we get started:
The following instructions are not taking into account any restrictions that your ISP might enforce. If you experience trouble sending email, please take a look at the bottom of this article for some pointers to help you resolve these issues.

iPhone Mail Setup Instruction

Ready? OK!

On your iPhone home screen, tap on Settings.

Then scroll down and tap on Mail, Contacts, Calendars.

iPhone Mail Setup Instruction

Now select "Add Account ..."

iPhone Mail Setup Instruction

From the list of available email providers, scroll to the bottom and select "Other".

iPhone Mail Setup Instruction

Next, tap on "Add Mail Account".

iPhone Mail Setup Instruction

Here, you enter:

Your full name (as it should appear the from field when others receive your email).

The email address we created for you.

The corresponding password we provided you with.

A reference name for this account.

iPhone Mail Setup Instruction

Once you tap "Next", the software will attempt to connect to your account.

iPhone Mail Setup Instruction

You now have the choice between IMAP and POP as your preferred mail protocol. For a brief explanation of the 2, please see below.

You will be asked to enter the server details for your email account.

The first section of details should already be filled out from the information you previously provided.


Incoming Mail Server:

Host Name:
This should be "mail." followed by the full domain name. E.g. if your domain is, then you would have to enter

User Name:
This should be your complete email address (including the domain name).

Again, the password you were given for the account.


Outgoing Mail Server:
Basically exactly the same information as for the incoming mail server.

Host Name:
"mail." followed by the full domain name.

User Name:
Your complete email address.

Guess what! Yes, still the same password. 

iPhone Mail Setup Instruction

Now that you have managed to enter all those details on the impossibly small keyboard, the software will attempt to verify everything you have entered.

Cross your fingers and hope that there are no typos anywhere.

iPhone Mail Setup Instruction

Don't get scared. This is ok and you can connect to the server without using SSL, so let's hit "Yes" and you're done with the setup of your email account!

iPhone Mail Setup Instruction

You should be all set, but if there are still problems, here the settings again after completion of the account setup.

You can see the account information as well as incoming server details.

Host Name:
"mail." followed by your domain name.

User Name:
Has to be your entire email address.

The Server Port to use is 25.

At the bottom, you can tap on your outgoing mail server for the appropriate settings.

iPhone Mail Setup Instruction

This is where you can list one (or more) outgoing SMTP servers.

If your ISP does not impose any restrictions, you should be ok with the single smtp / outgoing server we set up earlier.

If your ISP restricts outgoing email in any way, it's best to give them a ring and set up an additional outgoing mail server with their details.

iPhone Mail Setup Instruction

Last but not least, here the Outgoing Mail Server settings in detail.

Again, Host Name is "mail." followed by your domain name.

User Name has to be your entire email address.

You should be using SSL.

Authentication shold happen via Password.

The Server Port to use is 25.

Still stuck?

If you find that you are able to send email, e.g. while connected over WiFi, but are not able to send email when connected to your mobile phone's network (be this over EDGE, 3G or 4G), this might be due to restrictions from your mobile phone provider.

If you find yourself in this unfortunate situation, you will have to get in touch with your mobile phone provider and ask if you need to use their smtp / relay server for any outgoing email.

You might have to add an additional mail server, as described in the last few steps above,


This protocol stores all your emails directly on the server and is much preferred when accessing your email regularly via a variety of dvices, e.g. office PC, mobile phone, laptop, tablet.

Because email is stored on the server, each device you use to access the account will have the exact same set of emails, making it easy to keep track of your inbox.

IMAP also allows you to mark messages as read/unread and have this status update across your devices.

However, unless you move your email periodically off the server to a local folder on e.g. your computer, the email will remain on the server and consume space in your email account. You could end up using a lot of storage to have retain possibly old and no longer important emails online in your account. Additional storage for large quantities of email could result in additional hosting costs. 

Can be the simpler solution if you know that you will mostly access your email from the same device.

POP will check with the server what new email has arrived in your account and then proceed to download new emails to your local machine. Once downloaded, email is available – even when your device is offline.

By configuring your mail client correctly, you can ensure that email will be retained on your local machine, but removed periodically from the server, thereby guaranteeing that you never run the risk of increased hosting costs caused by using considerably large amounts of storage for email on the server.

On the other hand, removing email from the server and only storing it on your local machine increases the risk of loosing your emails, should anything happen to your local machine. Therefore, backup is especially important when removing email from the server.