By Markus Begiebing

Mac Mail Setup Instruction

Start by entering our name, email address and password.

Mac Mail Setup Instruction

Hit enter and Mail will automatically try to determine the correct configuration for this new email account. If it does, all the better. But if that fails ...

Mac Mail Setup Instruction

... it might ask you to confirm a security certificate. Click on "Show Certificate" ...

Mac Mail Setup Instruction

... and verify the details. Here, it is advisable to check the tickbox entitled 'Always trust "Parallels Panel" when connecting to ...', since Mail will otherwise keep bugging you about the authenticity of said certificate.

Mac Mail Setup Instruction

If you checked the tickbox in the last step, your Mac will ask you to enter your password to get your permission to mark this certificate as trusted.

Mac Mail Setup Instruction

Since Mail was not able to determine automatically which settings to use for the server, it will now ask us to enter the details manually. Select the following:

Account type:
We suggest you use POP, but it is also possible to use IMAP.

This is how Mail will refer to this account and can be anything you want.

Incoming mail server:
This should be "mail." followed by your domain name.
E.g. if your domain is, then you would have to enter

This is basically your full email address (consisting of the user name and the domain)!

This is the password we have provided you with for this account.

Now, press Continue and cross your fingers.

Mac Mail Setup Instruction

In the next step, we need to verify that Mail will use the Secure Socket Layer to communicate with the server and that the authentication is done using your password.

Mac Mail Setup Instruction

Right, so far so good. The incoming email is sorted. Now for the email you will be sending out.

Again, can be anything you want to identify this outgoing mail server (e.g. Wonderland Server).

Outgoing Mail Server:
This should be the same as your incoming mail server.
So, "mail." followed by your domain.

Use Authentication:
Yes, please!

User Name:
Just like when you entered the details for the incoming server, the username has to consist of the full email address (e.g.

This is getting kinda predictable ... ;)

Mac Mail Setup Instruction

We're almost there ...
On this summary screen, we just verify that all the details are correct.


  1. Usernames have to consist of the address and domain name!
  2. Mail servers have to consist of "mail." followed by the domain name!
  3. Is SSL being used? This should be a YES!

Ok then, let's "Take [the] account online" and hit Create.

If you are still having trouble or if you ever need to change any of the details, here is what the account screens look like after the account has been set up.

Mac Mail Setup Instruction

Ok, so on this screen you can see your account settings:


  1. The User Name has to be the same as your email address.
  2. The Incoming Server has to be "mail." followed by your domain name.
Mac Mail Setup Instruction

Nothing too exciting on this screen and none of the settings are communication settings, so if you are having connectivity problems, this is not the place to solve them.

Mac Mail Setup Instruction

Here you can determine how your Mac connects to the incoming mail server.

If your account uses POP, make sure that:

  1. the Port is set to 110,
  2. that SSL is used and
  3. that Authentication happens via Password


If your account uses IMAP, make sure that:

  1. the Port is set to 143,
  2. that SSL is used,
  3. that the IMAP Path Prefix is INBOX and
  4. that Authentication happens via Password
Mac Mail Setup Instruction

OK, so for the outgoing settings .... just make sure that the Server Name is "mail." followed by your full domain name.

Mac Mail Setup Instruction

Last, but certainly not least, make sure that the outgoing mail settings comply with this:

  1. Use the default ports (25, 465, 587).
  2. Use Secure Socket Layer (SSL).
  3. Authentication should be done via Password.
  4. Username needs to be your complete email address including domain name.